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Frequently Asked Questions


What are eyelash extensions made of?

The eyelashes used for eyelash extensions are made of synthetic, soft, and lush fibers with a high gloss finish, or pure mink. There are over 11 different lengths, over 5 different thicknesses, over 4 different curls, and over 5 different types of lashes (including mink lashes) - that is over 200 combinations of lashes to choose from. The customizable combinations to fit your specific look are endless!

Are eyelash extensions safe?

Make sure to use only use pharmaceutical grade adhesive which never come in contact with your skin. Synthetic or Mink eyelashes are adhered about 1mm away from your skin.

How long do lash extensions last?

Eyelash extensions last through the length of your natural growth cycle of each lash, which is between 60 to 100 days. Touch-ups are recommended every 2-4 weeks to replace lashes which have fallen off due to the life cycle of natural lashes.

How do I care for lash extensions?

Eyelash extensions are easy to maintain. Avoid excessive rubbing and use water-based cleansers and products formulated specifically for eyelash extension wearers like LashCare. Use a clean brush to carefully clean makeup around the eye. For more, review our Aftercare Guide on the blog. 

Can I wear mascara with lash extensions?

It is not recommended! The great thing about getting lash extensions is that you won't need any mascara or eyeliner. Water-proof mascara is DEFINITELY NOT recommended. 

It is also not recommended to curl your lash extensions after application. The curler will ruin the shape of the extensions, damage the adhesive, and result in a quicker shedding of lashes.

How do I prepare for the service?

This is a great question! You should thoroughly clean your lashes with a mild cleanser. Do not use oil-based makeup remover to clean your lashes prior to the application. Lashes should NOT be curled or permed (unless directed otherwise by your technician) and all mascara should be removed. As the service is approximately 2 hours long, you can bring your own music.

Can I get lash extensions if my eyelashes are already tinted or dyed?

Yes, it is safe to receive eyelash extensions on tinted or dyed eyelashes. However, it is not recommended to tint, dye, or perm lashes while you have eyelash extensions applied.

How do you remove eyelash extensions?

Please come in and let us professionally remove them with a special remover! Do not attempt to remove them yourself as the glue is very strong and you are risking the health of your natural lashes.

 How do eyelash extensions get applied? 

Eyelash extensions are applied directly on your natural lash. It is important that you can rest comfortably on an aesthetic bed with your eyes closed for approximately 1-2.5 hours which is generally the average time for a full set. After cleaning your lashes, your bottom lashes are protected with an eye-pad and/or medical tape. 

 What if I fall asleep?

That's a good thing! If you fall asleep that means you trust your eyelash technician. Most of our clients naturally fall asleep!

Can I swim, shower, exercise, or visit a spa with eyelash extensions? 

Yes, you can! As long as you follow instructions within the first 24-48 hours after your appointment. If your overall maintenance is upheld, you can shower, swim, exercise, visit a spa, etc. as you normally would.

Are eyelash extensions for everyone? 

Eyelash extensions are suitable for almost everyone. However, it may not be suitable for those who: 

  • Have a condition called Trichotillomania, resulting from compulsive pulling or twisting of the hair, brows, or in this case eyelashes
  • Have tendencies of rubbing their eyes often
  • Have eye conditions
  • Are in regular contact with chlorine

Are lash extensions maintenance-free?

Eyelash extensions are fairly low-maintenance, compared to a daily application and removal of mascara. Though you do need to maintain them to increase the longevity, daily washing and grooming is recommended to ensure your lashes appear fuller and last longer.

Can I wear makeup if I get eyelash extensions? 

Yes of course! As long as your makeup is oil-free and you remove it properly every night. 



Have any other questions? Ask us